Returns and Refunds Policy
Last Updated: 12/12/25
Thank you for shopping with Ohori's Coffee Roasters. We take pride in the quality of our products and want you to be satisfied with your purchase. Please review our Returns & Refunds Policy below.
1. All Sales Final (Food Products)
Due to the perishable nature of coffee and food products, all sales are final unless otherwise stated.
2. Eligible Refunds
Refunds may be issued in the following situations:
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Damaged items upon arrival
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Incorrect items received
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Orders lost in transit (as determined by the carrier)
3. Non-Refundable Items
The following items are not eligible for return or refund:
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Opened or used products
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Perishable food items
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Subscription orders
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Sale or promotional items
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Gift cards
4. Reporting an Issue
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Email: orders@ohoriscoffee.com
Please include:
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Order number
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Description of the issue
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Photos of the item and packaging
5. Refund Processing
If approved, refunds will be processed within 3-5 business days and returned to the original payment method.
Shipping fees are:
☐ Non-refundable
☐ Refundable (damaged/incorrect orders only)
6. Subscription Orders
Subscription orders are:
☐ Non-refundable once processed
☐ Cancelable prior to shipment
Subscription changes must be made at least 24 hours before the next billing date.
7. Contact Information
For questions about returns or refunds:
Email: orders@ohoriscoffee.com
Address: 1098 1/2 S St Francis Dr Unit B
Santa Fe, NM 87505